Frequently Asked Questions
Enter your order number and shipping code above. Please follow the instructions and fill out all of the requested information so that your return label can be generated. Once the label has been created please print and attach securely to your return package. Then drop it off at your local Post Office or FedEx (depending on the carrier selected) Don't forget to include your order number on the return label in order to expedite your refund.
In order to be able to cover a new product under free returns, we do not offer exchanges, however, you are welcome to return any unwanted products and replace an order for the different item(s). Any promotional pricing will not be applied to the replacement order.
If your order is lost or delivered to you damaged please contact us at 833.908.3993 so a claim can be initiated. We will then start the claim process, please keep in mind that the claim process can take 8-10 business days for a resolution. Team Express reserves the right to refuse a refund or replacement depending on the results of the claim.
All refunds will be issued back to the original form of payment. If using a prepaid gift card (visa, etc) please keep that card until you are certain you are keeping your order. If you no longer have that card please call customer service as soon as possible to update payment. Once the refund goes through to the prepaid card we are unable to return funds .
Manufacturers Warranties- the following products must call the manufacturer for a resolution.
- All (non wood) bats have a minimum 365 day return period with the manufacturer.
- All-Star helmets are to be returned to the All-star for repair or replacement.
- Pitching Machines.
- Oakley glasses- No warranty for football or catchers sun visors.
We do not accept returns on used bats, customized items, steamed gloves, gift cards, dvds or products not purchased from us and sent to our returns department in error.